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      FAQS

      Contact
      Email: service@lifeincozy.com
      Working hours: Monday–Friday, 10:00 a.m.–5:00 p.m.

      1. Order & Payment

      Payment options: We accept PayPal and credit card. See our Payment Methods page for details.

      Card safety: Yes, ordering is safe. Your financial details pass through a secure server using the latest SSL encryption. Card details are never stored on lifeincozy.com; they go directly to our Payment Gateway for authorization and authentication.

      Double charge: Your card is charged only once, after your order ships. A new order may show a temporary authorization on your bank account. This is standard bank practice to verify funds and account authenticity, and it usually clears within 48–72 hours, depending on your bank. Contact your card issuer to speed it up.

      Card refusal reasons:

      • The card has expired.

      • Your card issuer has not enabled cross-border online shopping.

      • You have reached your credit limit.

      • Some information was entered incorrectly.

      • Your browser is outdated or has certain plug-ins. Clear cookies, restart the browser, and try again.

      3D verification: For large purchases, e.g. over $500, or when using another person’s card triggers an issuer alert, the system may require 3D facial recognition or SMS verification. Using a joint account with a spouse, or frequently using a husband’s/boyfriend’s card with an online transaction history, may not require it. If verification is triggered, the cardholder must verify. Please shop with confidence and in good faith.

      Payment succeeds then fails: Multiple chargebacks on credit card orders may lead the merchant to report unjustified refunds, which can blacklist your card. Do not repeatedly refuse payments or become a blacklisted merchant. Maintain your card’s credit integrity and repay to remain a trustworthy credit card user. For shopping or after-sales issues, communicate by email. Do not impulsively refuse payment. If your card is stolen, contact the bank immediately to freeze it. If an unfrozen card is fraudulently used, refusing payment may harm your personal credit.

      2. Promotions & Discounts

      Promotions: We offer various discounts, promotions, and special offers. Check our banners or announcement bars, or sign up for promotional emails via the form at the bottom of any page. New customers receive a 10% off coupon plus exclusive offers.

      Coupon codes: Apply codes at checkout. On the address information page, enter the code and click “Apply.” Your total should reflect the discount. Some discounts apply automatically.

      Multiple codes: No. Only one discount or promotion may be used per order.

      3. Order Status

      Confirmation: After ordering, you will receive a “Thank You” email confirming successful submission. If you do not receive it, contact us.

      Tracking: Once shipped, we send a shipment notification email. Track your order using the email’s tracking information or by logging into your lifeincozy.com account. If you do not receive it within the specified time, contact us.

      Wrong size/color/address: Contact us promptly. If the package has not shipped, we can change the size, color, or personal information. If it has shipped, we will ask the carrier whether the package information can be changed. If it cannot be changed and the product is unsuitable, this is not a quality issue and is the customer’s responsibility. Please check order details carefully before ordering.

      Damaged product: Email a photo of the damaged item and your order information to service@lifeincozy.com. We will evaluate it. If the fault is ours, we will send a free replacement. Damaged items reported after 30 days of delivery cannot be returned or refunded. Unsuitable products due to wrong size selection or failure to contact us before shipment are not quality issues and are the customer’s responsibility. Free size exchange is available, but the customer pays return shipping. After we receive and check the original item, we will send the new size. If unsure about size, contact us by email or private message.

      4. Cancellation/Changes

      Changes are possible only if the order has not been processed. Immediately contact Customer Care at service@lifeincozy.com with your change/cancellation details to minimize delays.

      Shipping Destinations

      We ship worldwide but currently only to: Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Korea, United States, Hungary, Norway, Japan, Luxembourg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland, Germany, Singapore, United Kingdom, Thailand, Malaysia, Vietnam, Indonesia, New Zealand, Switzerland, Turkey, Mexico, Kazakhstan, Taiwan, Bulgaria, Czech Republic, India, Pakistan, Sri Lanka, Argentina, Oman, Uzbekistan, Philippines, Croatia, Finland.

      5. Shipping

      Delivery time: Total time = processing time + shipping time. Processing usually takes 3–5 business days; some items need 7–12 business days or longer. You will receive an email once shipped. If you paid for express shipping and it did not arrive as stated in our Shipping Policy, contact us for a shipping refund. See our Shipping Policy page for details.

      Package tracking: Once shipped, we send a shipment notification email. Track via the email or your lifeincozy.com account. For shipment status or proof of delivery, enter your tracking or reference number at 17track.net. See our help page or contact us if you need assistance.

      Marked delivered but not received: Check the delivery area and ask neighbors in case it was left at the wrong door. Look for “attempted delivery” notices. If you still cannot find it, wait until the end of the next day, as some carrier systems show delivered early. If it is still missing, call the carrier with your tracking number. If unresolved, contact service@lifeincozy.com. Working hours: Monday–Friday, 10:00 a.m.–5:00 p.m.