Shipping Policy

Customers are responsible for ensuring accurate shipping details. A tracking number will be sent by email. Tracking information may require up to three days to appear on the carrier’s website.

PROCESSING & SHIPPING POLICY

We provide shipping services to the United States, Canada, Australia, the United Kingdom, Germany, and France.

Customs & Import Tax
No additional taxes, VAT, or hidden fees apply. The order-screen amount—product subtotal plus shipping—is the total payable.

Shipping Fee:
Free shipping over $69.00; $6.99 under $69.00. Ships via EMS express.

Shipping Time
Transit time from warehouse to destination. Delivery varies by selected address, item availability, and order time.

Total Delivery Time
Processing: up to 3 business days, excluding holidays. Shipping: 5–12 business days.

If the package is not received for any reason, we will cover reshipment costs. Customer satisfaction is indispensable. If dissatisfied with a purchase, please contact service@lifeincozy.com.

Other FAQs

1. Order tracking: After processing, contact service@lifeincozy.com. We will confirm dispatch. Cash on delivery is unavailable. Track with your order number at https://www.17track.net/en.

2. Cancellation: Orders are automatically processed and shipped immediately after placement. Email a cancellation request within 12–24 hours of placement. If unshipped, a refund is issued. Once transport is arranged, cancellation is unavailable.

3. Sundays/public holidays: Delivery is unavailable on Sundays and public holidays.

4. Tariffs/taxes: In the US, customers are responsible for taxes, duties, and charges levied where products are transported, including but not limited to sales/use tax, VAT, or duties.

5. Damaged/defective items: Contact service@lifeincozy.com with at least a photo or video detailing the item. After confirmation, we will reship new products or send a replacement part.